Return & Refund Policy

We want you to be confident ordering dental supplies through Dental Shelf. This policy explains how returns and refunds work.

Eligibility

Unopened products in their original packaging can be returned within 7 days of delivery. For hygiene and safety reasons, opened consumables, single-use items, and custom or made-to-order lab products cannot be returned unless they arrived damaged or defective.

Damaged or incorrect items

If an item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a replacement or refund at no extra cost.

How to request a return

Raise a return request from the order in your dashboard, or contact support with your order number. Once approved, we'll arrange pickup where available, or provide return shipping instructions.

Refunds

Approved refunds are issued to your original payment method (or as store credit for cash-on-delivery orders, where applicable) within 5–7 business days of us receiving and inspecting the returned item. Order status and payment records remain visible in your dashboard throughout.

Cancellations

Orders can be cancelled free of charge before they're marked as shipped. Once an order has shipped, it can no longer be cancelled but may still be eligible for return under this policy.